About UKAS ISO 9001:2008 Bureau Veritas International Certification
What is an ISO 9001:2008 Certification?
The International Organization for Standardization or ISO developed its ISO 9001 Standard in which organizations must meet such rigorous requirements regarding their internal management processes to produce higher quality products and services. To be “ISO 9001 Certified” simply means that the organization has met the requirements defining an ISO Quality Management System (QMS). The ISO 9001:2008 is entirely focused on meeting patient/client expectations and being able to yield customer satisfaction.
Our clinic undergoes external audits twice a year to be able to obtain a full ISO 9001:2008 re-certification by the Bureau Veritas every three years, just to maintain our ISO-compliance and ensure you of top-quality products and services from us.
What is the Bureau Veritas?
The Bureau Veritas is a world-renowned governing body for Testing, Inspection, and Certification (TIC) since 1828, helping its clients face and resolve the growing challenges when it comes to quality, safety, health, social responsibility, and environmental protection (QSHE).
As our trusted partner, Bureau Veritas consistently offers us innovative solutions that go beyond our simple compliance with the ISO; they have been helping us reduce risk, improve our performance, and continues to promote sustainable development within our field. We have adapted to their core values which include integrity & ethics, impartial counsel & validation, customer focus, and safety at work.
Bureau Veritas is globally recognized and accredited by multinational organizations, reaching towards 140 countries through a wide network of 900 offices and laboratories, and employing more than 39,000 personnel for their 370,000+ client bases. We take pride in being audited and accredited by Bureau Veritas to be an ISO 9001:2008 compliant organization with our clinic and dental lab management system.
ISO 9001:2015 PROVISION OF DENTAL LAB SERVICE
By our ISO 9001:2015 certified dental Lab, ProDent Inter Dental Lab Co.,Ltd., all crowns, bridges, veneers and dental implants are tailor-made for all of our dental clinics; 3 clinics in Bangkok and 3 clinics in Phuket.
PROVISION OF DENTAL LAB SERVICE
The management system of Prodent Inter Dental Lab Co., Ltd. is certified on IS0 9001:2015 quality standard as “PROVISION OF DENTAL LAB SERVICES”.
Management: The management of dental lab is under the total quality management (“TQM”) methodology and implementation. That includes total work flow of dental work manufacturing, planning, processing, controlling, and evaluating.
Inspection: All materials, work-in-process, and finished dental works are inspected in every process of manufacturing by the professional technicians at 100% inspection and under the quality control standard.
Delivery: The finished dental works from our dental lab are scheduled at in-time delivery to our Bangkok and Phuket clinics.
Product: The finished dental works or products that are delivered from our lab to our Bangkok and Phuket clinics as below.
- The Prosthetic Part of the Dental Implants
- Implant Screw
- Implant Bar
- All Ceramic Crown /Bridge
- Porcelain fused to metal Crown / Bridge
- Porcelain Veneer
- Hybrid Veneer
- Orthodontic Retainer
Speedy Service: Prodent Inter Dental Lab Co., Ltd. also provides the speedy services to our Bangkok and Phuket clinics. This service makes our patients assured that all dental treatments will be completely done even in the tight-scheduled trip.
Trip Management: The certified management system of our dental lab makes us confident in all dental treatment plans to our patients who need the effective treatment plan on their dental trip itineraries to Thailand. The dental treatments are provided to each international patient within trip completely.
ISO 9001:2015 PROVISION OF DENTAL CLINIC SERVICE
The management system of Bangkok Smile Dental Group: Head Office and Bangkok Smile Dental Clinic, Ploenchit branch is certified on IS0 9001:2015 quality standard.
Bangkok Smile Dental Group: Head Office is certified for the scope of: “CUSTOMER SERVICE AND CLIENT RELATIONSHIP MANAGEMENT SUPPORTING THE DENTAL CLINIC”
Patient Inquiries and Appointment:
We practice the professional protocol and excel the system in responding incoming inquires in a timely manner. Important information such as dental treatments, treatment expenses, period of time needed and accommodations are neatly provided via email, prior to patient’s departure.
Internal Communications:
Through BSDG’s in-house Intelligence Point of Service software (IPOS), patient’s information; appointments, x-ray, dental records, including any special requests are recorded and transferred systematically from head office to dental clinic. We work on the same platform, from head office to clinic, therefore, each patient’s unique requirements are treated properly from email to dental examination room.
Patient assistance:
We are ready to be at your service even after you have done the treatment with us. In case, any questions that needs to talk to your dentist, we are at your disposal to contact the dentist for you.
Quality Guarantee:
We guarantee the quality of every dental work maximum 3 years and take responsibilities of any unforeseen incidents free of charge, in regard to the smile guarantee.
Bangkok Smile Dental Clinic, Ploenchit Branch is certified for the scope of: “CUSTOMER SERVICE AND SUPPORT PROCESS IN THE DENTAL CLINIC”
Sterilizations and Cleanliness
As a professional, our sterilization system is second to none. Routinely, we practice the hospital standards and sterilization techniques. Dental instruments and dental examination set are one time used and due to undergone full sterilization process. The standard is indicated by chemical integrator 3M Sterigage, Class 5. Dental instruments are stream autoclaved, packed, date produced and systematically stored and ready to be in service again.
Dental Instrument Maintenance
All dental instruments are controlled and under inspection every 4 months by technicians in order to assure daily smooth operations and hygiene.
Smile Guarantee Policy
The guarantee covers our time and the cost of any necessary materials. It does not cover the cost of travel, accommodation nor any consequential losses that may be incurred.
