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Everything we do at Bangkok Smile Dental Clinic is to the best of our ability. We are careful diligent and we take time.. We put a lot of effort in ensuring that the precision we are working to is as fine as it can be. Every procedure we do has been backed up by a large body of dental research and is known to be an effective, safe, reliable and durable choice of treatment. We give a guarantee on all dental work, equal to or better than established international standards.
Despite all of the above and with the best will in the world, treatments very occasionally do not last as long as they should do or require updating for other reasons. Therefore we GUARANTEE our work. We believe this is appropriate and make this promise as part of our Value Certified Five Star Service commitment to professional excellence.
Our guarantee sets a new standard of quality for the dental profession and assures you of the finest personal care available. The treatment recommended by us for your oral health depends on individual condition. As a result, each treatment will be carefully customized after thorough diagnosis. It is imperative that you continue home care of your teeth and gums in addition to scheduling your routine dental cleaning and professional exams as recommended by our office. At this point, let us remind you that the final ownership of your oral health rests on you. Long-term success of our caring treatment greatly depends on how sensitive you are to your oral health.
The guarantee covers our time and the cost of any necessary materials. It does not cover the cost of travel, accommodation nor any consequential losses that may be incurred. The Guarantee periods for dental work as follow:
Treatment Covered by Limited Dental Warranty |
Our Obligations |
Your Responsibility |
Crowns / Bridges Porcelain Veneers |
For the broken or chipped porcelain crown or veneer, we will replace or repair the same type during these 2 years . |
You must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices. |
Composite Fillings. (Tooth Colored) |
If the composite restoration fails, we will replace or repair it for the period of 6 months from the placement date. | You must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices. |
Dentures and Partial Dentures |
We will repair dentures and partials for a period of 3 years from the placement date, if a tooth chips, breaks or flange breaks under normal use. This warranty will not apply to any accidents and dropping your dentures. |
You must keep the prescribed regular recall appointments (minimum 12 months) at our dental offices or your local dental offices. Patients with some of their own natural teeth must be seen at the prescribed recall appointments at our dental offices or your local dental offices. (Minimum 6 months) for routine professional exam, X-rays and Cleaning. |
Dental Implants |
There are two phases in dental implant treatment. The surgical phase and prosthetic phase. We will replace or repair the same type of titanium implant fixtures at no extra charge to you during these 5 years. (Excluded bone grafting). We will replace or repair the same type of any implant prosthetics at no extra charge to you during these 2 years. |
You must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, x-rays and Cleaning at our dental offices or your local dental offices. |
DISCLAIMER AND WHAT IS NOT COVERED BY LIMITED DENTAL WARRANTY:
• If our instructions above are not followed properly or if oral hygiene is neglected.
• If you fail to present for an annual follow-up examination.
• If you have gum or periodontal disease for which we have not provided the gum treatment.
• If an illness, which has an unfavorable effect on the mouth, is present. (e.g. diabetes, epilepsy, osteoporosis, after-condition excessive radiotherapy or chemotherapy)
• Injury caused by accidents, sports or any third party.
• If the denture, tooth, crown, implant is not used properly.
• Unforeseen root canal treatment.
• Refund is not part of what we guarantee. To invoke the guarantee you must contact our clinics immediately and before taking any other action. We do not reimburse overseas dental expenses made by other dentists back home post-treatment nor do we reimburse travel and accommodation expenses for traveling back for our warranty claims.
• Any damage directly to tobacco usage.
Value Certified 5 Star Service
At Bangkok Smile Dental Clinic, we take quality seriously. That is why we have accepted and adhere to the Value Certified Five Star Standards for Professional Excellence.
ETHICAL
We believe that every patient deserves to be treated honestly, fairly and with the utmost in personal integrity. We therefore practice to the highest ethical standard within our profession.
BENEVOLENT
It is not enough to just be honest. We feel that an additional dimension of caring is required. By accepting the 5 Star Standards, we agree that deep personal caring is part of what we promise to provide.
ON TIME
One of the first requirements of personal respect is to be on time. Our office supports this standard and schedules patients in such a way that we are ready for them when they arrive.
TRUSTWORTHY
We deliver on our promises and guarantee our patient's satisfaction unconditionally. If anything we do is under the common satisfaction,
as we have our own dental laboratory, we can correct it promptly. Refund will be considered on an individual basis. Bangkok Smile
Dental Clinic holds the full right to determine the amount to be refunded. Customers eligible for either a partial or full refund are required to
provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier.
TECHNICALLY EXCELLENT
At Bangkok Smile Dental Clinic, we hold ourselves to the highest standard of technical excellence in our profession. We use nothing but the finest materials available, and never cut corners on quality or service.
